Return Policy
Effective Date: [09/08/2023]
Thank you for shopping at [www.srijayajewellery.com]. We want to ensure your shopping experience is as smooth and satisfactory as possible. Please read our return policy carefully before making a purchase. By making a purchase on our website, you agree to the terms outlined below
1. Returns and Exchanges
We accept returns and exchanges within [seven] days from the date of delivery.
To be eligible for a return or exchange, the item(s) must be unused, in the original packaging, and in the same condition as when you received them.
2. How to Initiate a Return or Exchange
To initiate a return or exchange, please contact our customer support team at [ Contact Us]. Provide your order number and a brief description of the reason for the return or exchange.
Our customer support team will guide you through the return process and provide you with a return authorization (RA) number if applicable.
3. Shipping and Handling
You are responsible for the return shipping costs unless the return is due to an error on our part, such as a defective or incorrect item.
We recommend using a trackable shipping method and retaining the shipping receipt for your records.
4. Refunds
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
If your return is approved, a refund will be processed to the original method of payment within [Three] business days.
5. Exchanges
If you are exchanging an item for a different size, color, or variant, please indicate the desired replacement when contacting customer support.
Exchanges are subject to availability. If the requested replacement is not available, we will process a refund.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 24 hours of receiving the product.
We may require photo evidence of the damaged or defective item before processing a return or exchange.
7. Final Sale Items
Items marked as “Final Sale” are not eligible for return or exchange.
8. Changes to the Return Policy
We reserve the right to modify, update, or change our return policy at any time without prior notice. The most recent version will be posted on our website.
9. Contact Us
If you have any questions or concerns about our return policy, please contact our customer support team at [Contact Us].